The general conditions of sale are the standard conditions for mail order sales, followed by the major national websites and required for customer protection.

Highlights:

• All prices on the website include VAT and exclude shipping costs and cash on delivery fees. Prices include packaging costs.
• The purchase invoice will be issued after the customer receives the goods. Each customer is required to print the invoice directly from their account. The customer can also specify billing details different from the shipping details.
• Gatto Nero Gatto Bianco Shop will process the order unless prevented by force majeure.
• Gatto Nero Gatto Bianco Shop will make every effort to ensure that the goods are delivered within the confirmed terms. gngb.it will not be responsible for any damage or loss resulting from non-delivery or delayed delivery. The customer may request cancellation of orders that have not yet been processed by the confirmed delivery date or withdraw from the purchase within 14 days after delivery. Gatto Nero Gatto Bianco Shop may cancel the order at any time in case of unexpected stock depletion.
• Any defects or flaws in the goods or requests for returns must be reported within 14 days of arrival. Returns must be authorized by Gatto Nero Gatto Bianco Shop.

General conditions applied to online sales on the website and pre-contractual information

The Buyer expressly and preliminarily declares to make the purchase for purposes unrelated to their commercial or professional activity.

Seller Identification

The goods subject to these general conditions are offered for sale by GATTO NERO GATTO BIANCO S.A.S. DI POLIGNANO & C. on www.gngb.it - San Donato Milanese (MI), P. I. 04243230960.

Art. 1 – Definitions

1.1. By "online sales contract", we mean the sales contract relating to the Seller's tangible movable goods, stipulated between them and the Buyer as part of a distance selling system using electronic means, organized by the Seller.

1.2. By "Buyer", we mean the natural person consumer who makes the purchase, referred to in this contract, for purposes unrelated to any commercial or professional activity performed.

1.3. By "Seller", we mean the subject indicated above, or the subject providing information services.

Art. 2 – Object of the contract

2.1. With this contract, respectively, the Seller sells and the Buyer remotely purchases, through electronic means, the tangible movable goods indicated and offered for sale on the website www.gngb.it

Art. 3 – Method of contract stipulation

3.1. The contract between the Seller and the Buyer is concluded exclusively via the Internet by the Buyer accessing www.gngb.it where, by following the indicated procedures, the Buyer will formalize the contract for the purchase of the goods referred to in point 2.1 of the previous article.

Art. 4 – Conclusion and effectiveness of the contract

4.1. The purchase contract is concluded by the correct completion of the request form and the consent to purchase expressed through the online adhesion, after viewing a printable order summary web page, which contains the details of the ordering party and the order, the price of the purchased good, shipping costs and any additional ancillary charges, payment methods and terms, the address where the good will be delivered, delivery times and the existence of the right of withdrawal.

4.2. When the Seller receives the order from the Buyer, they will send a confirmation email or display a printable order confirmation and summary web page, which also contains the data referred to in the previous point.

4.3. The contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous point.

Art. 5 – Payment and refund methods

5.1. Any payment by the Buyer can only be made using one of the methods indicated on the specific web page by the Seller.

5.2. Any refund to the Buyer will be credited using one of the methods proposed by the Seller and chosen by the Buyer, in a timely manner and, in case of exercising the right of withdrawal, as regulated by art. 13, point 2 et seq. of this contract, at most within 30 days from the date on which the Seller became aware of the withdrawal.

5.3. All communications relating to payments take place on a dedicated Seller line protected by an encryption system. The Seller guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of current legislation on the protection of personal data.

Art. 6 – Delivery times and methods

6.1. The Seller will deliver the selected and ordered products, using the methods indicated on the website at the time of the offer of the good, as confirmed in the email referred to in point 4.2

6.2. The shipping methods, times and costs are clearly indicated and highlighted in the SHIPPING section.

Art. 7 – Prices

7.1. All sale prices of products displayed and indicated on the website are expressed in euros and constitute a public offer pursuant to art. 1336 c.c.

7.2. The sale prices, referred to in the previous point, include VAT and any other taxes. Shipping costs and any ancillary charges (e.g., customs clearance), if present, although not included in the purchase price, must be indicated and calculated in the purchase procedure before the Buyer places the order and are contained in the order summary web page.

7.3. The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalog.

Art. 8 – Limitations of liability

8.1. The Seller assumes no responsibility for disruptions attributable to force majeure if it is unable to execute the order within the terms provided by the contract.

8.2. The Seller cannot be held responsible towards the Buyer, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the Internet outside its own control or that of its suppliers.

8.3. The Seller will also not be responsible for damages, losses and costs incurred by the Buyer as a result of the non-execution of the contract for reasons not attributable to it, the Buyer being entitled only to the full refund of the price paid and any ancillary charges incurred.

8.4. The Seller assumes no responsibility for any fraudulent and unlawful use that may be made by third parties of credit cards, checks and other means of payment, for the payment of purchased products, if it demonstrates that it has adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

8.5. In no case can the Buyer be held responsible for delays or misunderstandings in payment if he proves to have made the payment within the times and methods indicated by the Seller.

Art. 9 – Buyer's obligations

9.1. The Buyer undertakes to pay the price of the purchased good within the times and methods indicated in the contract.

9.2. The information contained in this contract has already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before purchase confirmation.

Art. 10 – Right of withdrawal

10.1. The Buyer always has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days, starting from the day of receipt of the purchased good.

10.2. If the Buyer decides to exercise the right of withdrawal, they must notify the Seller by email to gngb.boutique@gmail.com within 48 hours.

10.3. The return of the good must in any case take place at the latest within 30 days from the date of receipt of the good itself. In any case, to be entitled to a full refund of the price paid, the good must be returned intact and, in any case, in normal state of preservation.

10.4. The only costs due by the Buyer for exercising the right of withdrawal under this article are the direct costs of returning the good to the Seller.

10.5. The Supplier will refund the full amount paid by the Buyer within 30 days from the receipt of the withdrawal communication.

10.6. Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the preceding points of this article.

Art. 11 – Causes of termination

11.1. The obligations referred to in point 10.1, assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes by the means referred to in point 5.1, and also the exact fulfillment of the obligations assumed by the Seller in point 6, are essential, so that, by express agreement, the non-fulfillment of only one of these obligations, unless caused by unforeseeable circumstances or force majeure, will result in the legal termination of the contract pursuant to art. 1456 c.c., without the need for a judicial pronouncement.

Art. 12 – Protection of privacy and processing of Buyer's data

12.1. The Seller protects the privacy of its customers and guarantees that data processing complies with the provisions of the General Data Protection Regulation (GDPR) in force from 25 May 2018 and previous legislation (Legislative Decree 30 June 2003, n. 196).

12.2. Personal, anagraphic and fiscal data acquired directly and/or through third parties by the Seller, as data controller, are collected and processed electronically, in relation to the processing methods with the aim of recording the order and activating the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best perform the requested service (art. 24, paragraph 1, letter b, Legislative Decree 196/2003).

12.3. The Seller undertakes to treat the data and information transmitted by the Buyer confidentially and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may only be exhibited at the request of the Judicial Authority or other legally authorized authorities.

12.4. Personal data will be communicated, upon signing a confidentiality agreement for the data, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract (example: courier) and communicated exclusively within the scope of this purpose.

12.5. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failing this, the Buyer's request cannot be processed.

12.6. The data controller for the collection and processing of personal data is the Seller, to whom the Buyer may address any request at the headquarters or by email to gngb.boutique@gmail.com.

If you are a resident of the EEA, you have the following data protection rights:

12.7 If you wish to correct, update or request deletion of your personal information, you can do so at any time by sending an email to gngb.boutique@gmail.com

12.8 In addition, you can object to the processing of your personal data or request the portability of your personal information. Again, you can exercise these rights by sending an email to gngb.boutique@gmail.com

12.9 You have the right to opt-out of marketing communications. You can exercise this right by clicking on the unsubscribe link in the marketing emails we send you. To opt out of other forms of marketing, please contact us by sending an email to gngb.boutique@gmail.com

Art. 13 – Communications and complaints

13.1. Written communications addressed to the Seller and any complaints will be considered valid only if sent by email to the following address gngb.boutique@gmail.com. The Buyer indicates in the registration form their residence or domicile, telephone number or email address to which they wish the Seller's communications to be sent.

Art. 14 – Dispute resolution

14.1. All disputes arising from this contract will be referred to the Milan Chamber of Commerce and resolved according to the conciliation regulations adopted by it.

14.2. If the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the Buyer's place of residence or elective domicile, which cannot be waived pursuant to art. 33, paragraph 2, letter u) of Legislative Decree 206/2005.

Art. 15 – Applicable law and reference

15.1. This contract is governed by Italian law.